Enhancing Customer Segmentation with Deep Neural Networks
Problem Statement
Increase online booking conversions and revenue for hotels by effectively targeting customer segments.
Client Info
A 30M ARR travel marketing platform providing data-driven solutions for businesses in the travel industry, specializing in digital advertising.
Outcomes
Increase in conversion rate (4x)
Increase in Revenue (3.5x)
Increase in ROI (2.8x)
How did BeautifulCode do it?
Challenges Encountered During Implementation
Data Integration: Integrating multiple data sources like partner, client, and contextual data was complex.
Model Training: Ensuring accurate real-time predictions required extensive ML model training and retraining.
Customer Segmentation: Segmenting and defining thousands of customer types for effective targeting was challenging.
Solution
Developed a real-time customer segmentation platform using Vertex AI and deep neural networks, improving targeting and boosting performance significantly.
Overview of Delivery Methodology
Step 1: Data Collection Gathered and integrated data from various sources.
Step 2: Model Training Trained deep neural networking models to create and score customer segments using Vertex AI.
Step 3: Customer Segmentation Defined and segmented customers using ML predictions.
Step 4: Real-time Optimization Continuously optimized customer segments in real-time.
Technologies Used
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